At SRI Global Solutions we are aware of your requirements and expectations of CRM solutions - providing unprecedented flexibility, availing cost efficiency and creating business value. Our CRM solutions primarily cater to enhancing business value at sales, marketing and service fronts.
We customize, integrate and implement CRM systems

• To understand and analyze customer needs and behaviors
• To enable organizations manage, maintain and sustain relationships with existing customers and prospective customers
• To gather and share information, about customers, across relevant functional departments such as sales, marketing, customer service, and human resources

Predominantly, we have based our expertise in Oracle CRM applications, which deliver rapid time-to-business value. We have adopted a highly comprehensive CRM practice, to provide for fast-to-deploy CRM solutions. What has made a notable difference is our early adoption of strategy to utilize collaborative technologies to provide greater clarity to our customer’s sales processes and deepen customer relationships. There is equal emphasis on accelerating productivity, and easy-flow of business processes.

Focus of CRM practice:

• Customer Database – demographics, buying patterns and preferences
• Sales Force Automation – administration, lead management, client account management, and sales forecasting
• Customer Service – requests, complaints, and enquiries
• Marketing – surveys, campaigns, and analysis
• Research & Analysis – better understand and analyze customer satisfaction
• Service Contracts
• Install Base
• Field Service